Parkway ParkingParkway Parking

Q: Can I make a recurring payment by Credit Card?    

A: Yes, when the credit card information
is added or updated the customer is enrolled in the Recurring Auto Payment option for monthly parking.

  Q: Can I make a recurring payment by Credit Card?

A: Yes, when the credit card information is added or updated the customer is enrolled in the Recurring Auto Payment option for monthly parking customers starting with the next billing cycle. Any invoices that have already been generated need to be paid with a check or you can make an online credit card payment.

   Q: Can I update Credit Card information including credit card number?

A:  Yes your credit card information can be updated or even changed to a different credit card through the payment method tab.

   Q: Does Parkway retain credit card numbers?

A: The card type and the last four digits are maintained for customer convenience but no credit card numbers are stored or saved by Parkway. 
 
   Q: Can I update EFT account information?

A: Yes your bank account information including bank account number and bank routing number can be updated through the payment method tab.

You can use either a bank checking or savings account.

Through the payment method option you have the ability to switch your recurring payment from a credit card to a bank account or from a bank account to a credit card.  A change in the payment method will take affect with the next billing cycle, invoices already generated will be subject to the payment method on record at the time of billing.

  Q: Can I make a one-time payment by Credit Card?

A: Yes the website does allow for one time credit card payments using the pay online tab. When making an online payment, if you check 'Automatically charge my card from now on', this card will be setup for recurring monthly payments.

  Q: Can I make a one-time payment by EFT?

A: No, EFT Payments are not accepted for one time payments. On-line payments can only be made with a credit card.

   Q: Can I make a recurring payment by EFT?

A: Yes, by entering bank account information for either a checking or saving account the customer is automatically enrolled in the direct debit auto pay option offered by Parkway Corporation for Monthly accounts. A change in the payment method will take affect with the next billing cycle invoices already generated will be subject to the payment method on record at the time of billing.

  Q: Can I change method of payment?

A: Yes you change your recurring payment method from credit card to bank account and back by selecting 'Pay with Credit Card' or 'Pay with Bank Account' in the payment method tab. A change in the payment method will take affect with the next billing cycle invoices already generated will be subject to the payment method on record at the time of billing.

  Q: Can I view my open balance and account history online?

A: Yes you can view your account balance and up to three months of account history on the Parkway website. This can be viewed through the MY Account tab.

  Q: Can I change my password?

A: Yes, customers are encouraged to change their password upon the original login. This can be done through the Edit Account tab were you can select a new password.

  Q: How long will it take to process my credit card payment and activate my access card?

A: Please allow 1 to 2 business days for the complete processing of the credit card payment and reactivation of the customer's parking access card.

  Q: How long will it take to process my EFT payment and activate my access card?

A: Bank checking and saving accounts are processed at the beginning of the month and the 15th of the month. Card access will be restored when the payment is successfully processed. For more immediate processing please use the Pay online credit card option.

  Q: I forgot my password. What do I do?

A: You can reset your password navigating to the  'Sign In' page on the website and clinking on 'Forgot your password'. You will be asked to enter your email address and then click 'Get Password'. You will receive a message back saying that the online account password has been mailed to your email address.

  Q: I lost my hang tag or access card. What do I do?

A: Lost card contact should be made with the location manager to initiate the internal replacement tag or replacement card process.

  Q: Can I terminate a parker?

A: No, the customer will have to term the parker by contacting the location manager.