Parkway's Ground Transportation Management and Consulting Services grew out of our parking management services at Amtrak’s 30th Street Station in Philadelphia. Parkway’s innovative solutions for rail-based taxi dispatch services led, ultimately, to the award of Parkway’s Ground Transportation Services contract at Philadelphia International Airport in 1993.
Parkway’s Ground Transportation Management and Consulting Services provide management oversight of all commercial vehicle operations; such as taxi companies, limousines, ride-share, share-ride, and charter buses. In addition to Ground Transportation Management, Parkway also provides information and customer assistance to the traveling public. As an Airport contractor, Parkway is charged with collecting and monitoring over $2.4 million in egress fees annually for the Airport by each of the over one million commercial vehicles that provide ground transportation to travelers.
In addition, Parkway’s Automated Vehicle Identification (AVI) system revolutionized the Ground Transportation technology field and is being duplicated at other airports around the country. Parkway’s AVI system tracks all commercial vehicle ingress and egress, ensuring effective revenue collection as all transportation providers are charged on a per trip basis. Parkway provides a payment kiosk and cashless payment options such as credit card, Apple Pay, and Venmo. Parkway also provides account management for transportation operators, to enable the efficient collection of egress fees.
Parkway has a Customer Care Center located at the Philadelphia International Airport which is staffed daily by our Customer Care Specialists. Our Specialists are available for account funding, available balance inquiries, and other needs concerning the revenue collection portion of our business. They also maintain all necessary credentials for commercial drivers and their vehicles, including expiration dates for operator licenses, vehicle registrations and insurances, business licenses, certificates of operating authority, and similar documentation. Companies or operators with expired credentials are not permitted to access the commercial roadway until full compliance is achieved.
Parkway Ground Transportation Management has designed and implemented an e-Dispatch (Virtual Holding Lot). This system was designed to assist taxi drivers with managing the availability of business at the Airport by adding themselves to the virtual queue. This queue shows taxi drivers their place in line so the drivers can make an educated decision on when they should be on-site. This system has also allowed the Airport to recapture valuable real estate once used as an off-site taxi holding lot.
Parkway has collaborated with ride-share companies and GateKeeper Systems to develop a system to allow ride-share companies such as Uber and Lyft automated access to the Airport’s commercial roadway system. By implementing this system, drivers enter the commercial roadway via license plate reader (LPR) technology which verifies the vehicle against real-time data. The driver is matched with a passenger in a seamless, near zero-wait manner.
Our Customer Service
Parkway’s Ground Transportation Ambassadors are highly trained in customer service for the traveling public and are available to provide directions and other assistance for travel both within and outside the Airport. Parkway’s intensive customer service training exercises are conducted throughout the year, and mystery shops and creative approaches to on-site learning ensure that our staff is continually fresh, focused, and prepared.
Parkway is proud to be a multi-year recipient of many customer service awards for Airport Services from several prestigious groups, including J.D. Power. We were also recognized by Uber as “The Innovators” of the year 2021.