Parkway's Ground Transportation management services grew out of our parking management services at Amtrak’s 30th Street Station in Philadelphia. Parkway’s innovative solutions at rail-based taxi dispatch services led, ultimately, to the award of Parkway’s Ground Transportation Services contract at Philadelphia International Airport in 1993.
Parkway’s Ground Transportation Services serve the Airport, the commercial vehicle operators such as taxi companies, limousines, and shuttle buses, and the traveling public. As an Airport contractor, Parkway is charged with collecting over $2.4 million in egress fees annually for the Airport by each of the over one million commercial vehicles that provide ground transportation to travelers at the Airport.
In addition, Parkway’s Automatic Vehicle Information (AVI) system revolutionized the Ground Transportation technology field and is being duplicated at other airports around the country. Parkway’s AVI system tracks all commercial vehicle ingress and egress, ensuring effective revenue collection as all transportation providers are charged on a per trip basis. Parkway provides credit card services and account management for transportation operators, to enable the efficient collection of egress fees. Parkway’s AVI Customer Care Center is also available for account funding, available balance inquiries, and other needs concerning the revenue collection portion of our business.
Parkway’s AVI Documentation Management Office maintains all necessary credentials for commercial drivers and their vehicles, including expiration dates for operator licenses, vehicle registrations and insurances, business licenses, certificates of operating authority, and similar documentation. Companies or operators with expired credentials are not permitted to access the commercial roadway until full compliance is achieved. The Documentation Office also provides activity and usage reports when requested.
Our Customer Service
Parkway’s Ground Transportation Ambassadors are highly trained in customer service for the traveling public, and are available to provide directions and other assistance for travel both within and outside the Airport. Parkway’s intensive customer service training exercises are conducted throughout the year, and mystery shops and creative approaches to on-site learning ensure that our staff is continually fresh, focused and prepared. Parkway is proud to be a multi-year recipient of many customer service awards for Airport Services from several prestigious groups, including J.D. Power.