Parking At A Higher Level
Our operations and customer service are best-in-class.
We continuously strive to maintain best-in-class customer service and operations. Customers tend to prefer self-service payment systems over cashiered methods by three or more to one and are frequently drawn to these automated locations on this basis alone. Customers can choose touchless ticketing, pay-by-text, pay on foot or use a credit card to “card-in/card-out” at the gate on a PCI-compliant platform to protect customer data. Our 24/7 real-time remote Customer Care Center is staffed by experienced customer ambassadors.
Parkway's Response To COVID-19
To our colleagues, partners and customers:
We, like you, are excited to begin returning to normal. As always, Parkway's locations remain available to meet your needs.
To ensure the health and safety of both our employees and customers, as well as our partners in the cash management services, we have suspended cash acceptance at many of our facilities. All facilities continue to accept credit cards and monthly parking credentials.
Additionally, our facilities are operating with essential staffing to ensure we are observing all government and health care mandates about workplaces and "social distancing." We have updated our cleaning processes and our operating procedures to deliver the best environment possible. A contact-less experience is now available with touchless ticket and payment technologies we have installed at many of our locations.
Our 24-hour customer care center remains on call, as always, to handle inquiries at either firstname.lastname@example.org or 267-765-3665.
We encourage everyone who can to "stay home and stay safe." We are grateful for our Parkway family and for the trust of our great customers. As Parkway remains committed to providing you service at a higher level.
Contact our 24/7 Customer Care Center with any question about hourly or monthly parking.