Parking At A Higher Level
Our operations and customer service are best-in-class.
We continuously strive to maintain best-in-class customer service and operations. Customers tend to prefer self-service payment systems over cashiered methods by three or more to one and are frequently drawn to these automated locations on this basis alone. Customers can choose to pay on foot or use a credit card to “card-in/card-out” at the gate on a PCI-compliant platform to protect customer data. Our 24/7 real-time remote Customer Care Center is staffed by experienced customer ambassadors.
Parkway's Response To COVID-19
To our colleagues, partners and customers:
Parkway's locations remain available to meet your parking needs. We recognize that critical service providers, particularly in health care, are still in motion every day. Many of our long-time customers are dedicated essential services professionals with monthly passes who rely on us to continue to provide convenient and reliable services at both home and workplace.
Given the sudden turn of events and pace at which they continue to unfold, we are working actively to navigate the fallout of this global pandemic each day.
To ensure the health and safety of both our employees and customers, as well as our partners in the cash management services, we have suspended cash acceptance at many of our facilities. All facilities continue to accept credit cards and monthly parking credentials.
Additionally, our facilities are operating with only essential staffing to ensure we are observing all government and health care mandates about workplaces and "social distancing."
Our 24-hour customer care center remains on call, as always, to handle inquiries at either email@example.com or 267-765-3665.
We encourage everyone who can to "stay home and stay safe." We are grateful for the commitment of health care and other critical service professionals during this time. If your job or other urgent needs take you away from home, Parkway remains committed to providing you service at a higher level.
Contact our 24/7 Customer Care Center with any question about hourly or monthly parking.